Frequently Asked Questions
You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.
- Can I Make a Booking at any Time?
Of course you can. Our online booking form is available 24/7, and you can send us an email at any time. Enquiries about bookings can be made via Live Chat or phone call.
- How Can I Be Sure What a Trip Will Cost Me?
When you book online you will receive a quote for the journey. If you accept that quote then that is the amount you will be charged.
- What payment methods do you accept?
We accept debit and credit cards, PayPal and cash. You can even pay in advance for a fixed price quote via card or PayPal.
- Help! I Made a Booking in Advance and Can’t Remember the Details.
When you booked with us we sent you the order details and an Order ID by email or SMS. You can check those details by using the ‘Lookup existing order’ function on our web site. If you've lost all details, just email, call or use Live Chat and we’ll retrieve and confirm those details for you.
- What if I am delayed at my pick up location, e.g. my flight is running late?
We request your flight number when you book with us so that we can monitor delays, and reschedule as necessary. There is no extra charge for this service. [Likewise, if your train or bus is running late just give us a call as soon as you are aware of this, and we will reschedule without charge.]
- I Need to Make a Regular Booking. Can I Request the Same Driver for Each Trip?
You sure can. If you have a favourite driver we will try to book them for your regular trips. This may not always be possible (due to illness and other commitments) but we will do our best for you.